Policies

Returns

Last updated June 21, 2026

We want every glass to be a pleasure. If something is not right, we will make it right.

Our promise

If you are not happy with your tea, contact us within 30 days of delivery and we will arrange a replacement or a refund.

What can be returned

• Unopened boxes in their original condition are eligible for a full refund.
• Opened boxes are eligible when there is a quality issue. Because tea is a consumable, we ask that you tell us what went wrong so we can make it right and improve.
• Damaged, defective, or incorrect items are always replaced or refunded at no cost to you.

How to start a return

Email hello@thepersiantea.com with your order number and a short note about the issue. For damaged or incorrect items, a photo helps us resolve it quickly. We will reply with next steps.

Refunds

Once your return is approved, your refund is issued to your original payment method. It typically appears within 5 to 10 business days, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping

For quality issues, damage, or our error, we cover return shipping. For other returns, return shipping is the responsibility of the customer.

Questions

We are here to help at hello@thepersiantea.com.